Accessing Our Site
General access problems
Choosing a browser
Cookies must be enabled on your browser to use our site
Scheduled maintenance times
Printing problems
General Access Problems
Be sure you are using the new User ID that was sent to you via e-mail following sign up.
Make sure your Password is being entered correctly. It is important to note that your Password is case-sensitive.
If you've forgotten your password, click on Forgot Password on the Log In screen. You will be prompted to enter your User ID, the last four digits of your Social Security Number and answer the security question you selected during sign up. If answered correctly, you will be prompted to select a new password.
After three unsuccessful attempts to log in to the service, you will receive a Log In Error Page. In order to continue with the login process, you must close your browser and start a new session.
If you continue to encounter problems with Log In after verifying that your User ID and Password are correct, the following information may prove helpful:
Dial-up users may encounter performance issues during peak usage times. Please see your Internet Service Provider's (ISP) terms of service for more information.
Try clearing the cache (Netscape) or temporary files (Internet Explorer) in your browser Options.
Enable scripting within your browser. See your browser's Help function for specific instructions.
If you have multiple browser windows open when encountering your login problem, try closing them, re-open one browser window and try to log in again.
Please note: When making any changes to your browser settings, it is recommended that you restart your computer.
In addition, pay special attention to any special messaging that the web site displays. (i.e. Error Messages, instructions etc.) Carefully read this information. It will assist you with proceeding through the Site.
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Choosing a Browser
The site is best viewed with the following browsers:
Firefox 2.0 (Windows ® and Macintosh ®)
Internet Explorer 6.0 or higher (Windows ®)
Safari 1.2 or higher (Macintosh ®)
When using older browsers, you may experience technical problems. Please upgrade if possible.
I would like to download:
Microsoft® Internet Explorer
Mozilla Firefox
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Cookies must be enabled on your browser to use our site
Cookies are required to access our website and must be enabled in your browser. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.
Our policy is not to store any personal information obtained by cookies. Our site uses only "transient cookies" - a cookie that resides only in the memory of the computer. When the browser is closed or the machine is turned off, that cookie disappears forever.
Internet Explorer® 6.0 or higher:
Select: Tools > Internet Options > Security > Custom Level.
Enable: Allow cookies that are stored on your computer and Allow per-session cookies.
Mozilla Firefox 2.0 or higher:
Select: Tools > Options > Privacy
Enable: Allow cookies from sites
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Scheduled Maintenance Times
ING Access
ING Access is unavailable for routine systems maintenance Monday through Saturday, 6 a.m. to 6:30 a.m. EST, and Sundays, 3 a.m. to 12 noon EST.
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Printing Problems
Page Orientation
Although ING Access offers print versions of many of its pages, you will sometimes be required to print through your browsers print function. When using this function information can sometimes get cut off. This can happen when the Web page you are viewing is too large for your browser to print with its default setting. To print the entire page, change your printer setting from Portrait to Landscape. Landscape and Portrait are orientations for printing. Landscape is a horizontal page orientation giving you a wider page and Portrait is a vertical page orientation giving you a longer page.
You can change the print orientation for your browsers by changing the page setup option when you print:
Click the item you wish to print. (This activates the frame.)
On the menu bar, select: File > Print > Properties
Click the circle next to Landscape or Portrait to change the print orientation.
Print Preview
The Print Preview feature allows you to preview a page before you actually print it. To preview a page in Netscape® or Internet Explorer®, on the menu bar, select: File > Print Preview. This feature is not available in all versions.
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